CA, US
User Support Agent
Remote 100%
Remote 100%
6+ Months
What you'll do:
Manage Support issues on a daily basis: diagnosing the problems and resolving the issues.
Handle escalations from Pinterest employees.
Handle escalations from outsourced vendors and contribute to improving their performance.
Perform bug triaging and partner with engineering to resolve customer issues.
Organize and execute work at an appropriate pace, as well as balancing competing goals and deadlines.
On-call - public holidays may be required.
What we're looking for:
Minimum of 3+ years of experience working in a support role.
Working knowledge with Zendesk, Jira and Tableau preferable.
Experience with triaging and troubleshooting technical issues.
Data analysis skills to frame and break apart problems and effectively build cases to advocate solutions.
Strong communication skills with the ability to comfortably interact with cross-functional partners.
Ability to thrive in a fast-paced, dynamic environment.
Additional language skills are a plus.
Thank you !!